Refund policy
Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us at hello@catherinemartin.com within seven (7) days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
Once an order is processed, we cannot cancel or make changes to an order. If Catherine Martin Designs is unable to deliver or provide the goods, then it may cancel the Customer's order [even if it has been accepted] by written notice to the Customer.
CATHERINE MARTIN X MAISON BALZAC
RETURNS:
This return policy is applicable to all items purchased from the Catherine Martin X Maison Balzac collection.
We are happy to accept returns on all items if you are not completely satisfied with your purchase, or wish to exchange or if the product is deemed faulty. We will re-deliver, replace or refund an order (at your option) if we have incorrectly addressed the delivery. We take no such responsibility if you have provided an incorrect or insufficient address.
On receipt of your purchase, you have 7 days in which to lodge a request for a return. Upon confirmation of a return from Catherine Martin Designs, you have 5 business days in which to return the item to us.
Full priced items can be returned for a refund or store credit.
All items must be returned in an unused, unaltered condition, and in their original packaging within 7 days of receiving the order. Please ensure the original packaging is undamaged and unaltered, as this is considered part of the product.
Exchanges are subject to colour availability, and will be processed only upon receipt and successful processing of the original order. The shipping costs for the return and re-delivery of an exchange are the responsibility of the customer.
Final sale: All items marked for final sale are not eligible for returns or refunds unless deemed faulty. All final sale products will be marked online and you will also be notified at checkout that the product is a final sale item. Please select carefully to avoid disappointment.
How To Process A Return:
Contact our returns team on hello@catherinemmartindesigns within 7 days of receiving your order. Please include the full name the order was placed under, the order number, and the reason for the return.
You will be emailed with a return authorisation (RA number) and all relevant information and return instructions.
Once we have received your order it will be inspected to ensure it meets with the above conditions and a refund or store credit will be processed.
Returns are usually processed within 1-3 days business days of receipt.
The time it takes for funds to reflect in your account is determined by your banking institution. You will be notified via email once your return has been fully processed by Catherine Martin Designs.
CUSHIONS
We do not accept returns for a change of mind. We make every effort to display the colours of our products as accurately as possible online but please bear in mind due to your monitors display it may look slightly different on arrival. We cannot guarantee that your monitors display of any colour will be accurate. When receiving your product it is vital that you check for flaws immediately. No returns will be accepted if you change your mind because the product isn’t what you expected.
FABRIC
Due to the custom nature of our products, we do not accept returns for a change of mind. When receiving your product it is vital that you check for flaws before you begin cutting as we will not accept returns once the goods under any circumstances once cut. No returns will be accepted if you change your mind because the product isn’t what you expected. For this reason we strongly recommend that you request a cutting to be certain of your decision.
Getting an estimate from you decorator/upholster or curtain maker to be certain of fabric quantities required will reduce the chance of order errors.
WALLPAPER
We do not offer returns or exchanges on, incorrectly ordered products, over ordered or change of mind. This also includes mixed batch colour variances resulting from: under ordering and/or placing orders at different dates. We do not take responsibility or offer returns/refunds/exchanges for faults arising from installation.
REFUNDS
In the case of damage or defective goods, please contact our team and provide a clear image of the fault.
Catherine Martin reserves the right to reject returns at our own discretion. You will be responsible for return shipping and delivery charges. A traceable return shipping method is required. Returns must be received in original condition and in the original packaging within 30 days. Once the goods have been inspected and approved, we will offer you the choice of replacement (subject to availability) or refund. Refunds will be applied in the same way that the goods were purchased less the shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@catherinemartin.com
Any costs associated with an approved exchange for any reason other than the product being faulty will be at the buyers expense and subject to a 30% restocking fee.
If you have any further questions regards our shipping or returns policy please don't hesitate to contact us either by email at hello@catherinemartin.com